Ticket queue
Sorted oldest first — first come, first served.
14
New
23
In progress
9
Waiting on operator
1h 40m
Avg. first response
| Reference | Subject | Operator | Category | Priority | Status | Age | Assignee |
|---|---|---|---|---|---|---|---|
| SB-2026-000151 | Kiosk not printing tickets | Shalom | Kiosk | Not set | New | 3d 2h | — |
| SB-2026-000160 | Settlement mismatch, Kigali–Musanze | Trinity | Settlement | Urgent | In progress | 2d 6h | CS Claudine |
| SB-2026-000172 | Route removed from app by mistake | Ritco | Route/schedule | Normal | New | 1d 14h | — |
| SB-2026-000178 | Staff account locked out | Virunga Express | Account access | High | Waiting on operator | 22h | BN Bosco |
| SB-2026-000184 | Validator offline — RAD 231 B | Virunga Express | Validator | High | Waiting on operator | 18h | CS Claudine |
| SB-2026-000190 | Ticket sales offline at Nyabugogo | Shalom | Ticket sales | Urgent | New | 4h | — |
SB-2026-000151
New
Kiosk not printing tickets
SB-2026-000160
In progress
Settlement mismatch, Kigali–Musanze
SB-2026-000184
Waiting
Validator offline — RAD 231 B
Showing 1–6 of 58 tickets
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