Report a SafariBus issue.
Watch it get resolved.
A fast, transparent way for depot supervisors, operations managers and accountants to get validator, settlement and ticketing issues in front of Centrika.
We've dispatched a technician to check validator VAL-0092 on RAD 231 B — expect a fix within 24 hours.
Trusted by operators across Rwanda
SafariBus runs the fleets that keep the country moving.
Report a new issue
Validator offline, missing settlement, kiosk fault or a ticket sales problem — send it to Centrika in under two minutes, no account required.
Start a reportTrack an existing ticket
Already reported something? Look it up with your ticket reference and phone number to see its status and latest update.
Track a ticketBuilt for the way depot staff actually work
No jargon, no queue-jumping, no waiting on hold.
Fair, always
Every ticket is handled in the order it arrives. Priority is visible to staff, but it never lets one operator jump the queue.
Fast to file
Five fields, a category, and you're done. Built for a depot supervisor on a phone with a bus waiting.
Backed by Centrika
Every ticket reaches a real support team who works through them, replies, and closes the loop — not a black hole.
From report to resolution
Four steps, start to finish.
You report it
Company, contact, category and what's wrong. Five fields, under two minutes.
Get a reference
An SB-2026-000184 style reference to track or quote in any follow-up.
Centrika picks it up
Tickets are handled in the order they arrive, oldest first.
You get an answer
A final response, and a ticket you can confirm as resolved or reopen.
Ready when you are.
Report an issue right now, or track one you've already sent — no account required either way.